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Refund Policy

A legal disclaimer

Due to the perishable nature of live plants, we do not accept returns or offer refunds for reasons related to natural variation, shipping stress, or customer care after delivery. Please read this Refund Policy carefully before placing an order. By completing a purchase, you agree to the terms stated here.

Refund Policy - the basics

Thank you for shopping with NorthGreen. We take great care to ship healthy, well-packaged plants and products. Because we work with living plants, our refund policy has specific conditions to protect both you and the plants.

Refund Eligibility

We may offer a refund or partial refund only under the following conditions:

  • The plant or product arrived severely damaged or dead on arrival

  • You contacted us within 24 hours of delivery and provided clear photos of the issue

  • The issue is not caused by shipping delays, weather exposure, or customer handling

We do not offer refunds for:

  • Minor cosmetic damage (e.g., bent leaves, minor yellowing)

  • Normal shipping stress

  • Natural differences in size, shape, or variegation

  • Late pickups or unclaimed packages

  • Incorrect address provided at checkout

  • Live plants affected by care after delivery (watering, lighting, pests, etc.)

How to Request a Refund:

  • Contact us at northgreen.swd@gmail.com within 24 hours of receiving your order

  • Include your order number, photos of the plant, and a short explanation

  • We will review your case and respond within 1–3 business days

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